However, they also contained a clause in the agreement that allowed their customers to retain their right to sue if they wrote a letter to the company stating that they wanted to unsubscribe. Earlier this month, Valve updated Steam`s subscription agreement in a language that prevents customers in dispute from suing the company and requires them to accept the decisions of an „independent“ arbitrator paid by Valve. I want to announce that I am a (soon to be old) Steam subscriber and that I have thirty games and 200 hours of play. I had a positive experience of Steam`s support on a personal level, so I was so shocked to see the changes. Although Steam uses DRM, I felt (like others in the Steam forum) that Steam DRM was done correctly. However, Steam has adopted a directive that I could understand from Microsoft and EA (because it corresponds to my expectations with regard to their corporate cultures). I didn`t see it coming from Valve. Most users` problems can be solved using our Steam support website under support.steampowered.com/. If we are unable to resolve your concerns and there is a dispute between you and Valve, this section explains how we agree. No matter how it works in the end, it`s a good example of why gamers shouldn`t be excited about the all-digital distribution revolution that video game publishers are rushing to.
Often you don`t buy a game, but just a license to play a game. The problem (as evidenced by Steam`s new subscription agreement) is that the license can be withdrawn from you at any time, for any reason and without compensation. They and Valve agree to make appropriate, loyal and faithful efforts to resolve disputes informally before arbitration proceedings are initiated.